Privacy Policy
Effective Date: 12/16/24
Guardian Independent Operator Association (“GIOA”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how GIOA 411 (“we,” “our,” or “us”) collects, uses, and safeguards your information when you access our support services for members.
1. Information We Collect
To provide support and facilitate your membership benefits, we may collect the following information:
- Contact Information: Name, email address, and phone number.
- Membership Details: Member ID or related identifiers.
- Usage Data: Information about how you interact with GIOA 411 services, including inquiries and requests submitted through our platform.
We collect this information directly from you when you interact with our support services (e.g., via phone, email, or website forms).
2. How We Use Your Information
We use the information collected for the following purposes:
- To verify your membership and provide personalized support.
- To communicate with you regarding your inquiries and requests.
- To improve our services and member experience.
- To send important updates related to GIOA membership benefits or services.
3. Sharing Your Information
GIOA 411 does not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in delivering services (e.g., technical support, email communications). These vendors are contractually obligated to protect your information.
- Legal Compliance: When required by law or to respond to legal processes.
- Member Services: With other GIOA entities as necessary to provide membership benefits.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Despite our best efforts, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.
5. Your Rights
As a GIOA 411 user, you have the following rights:
- Access and Correction: You may request access to your personal information and request corrections if the information is inaccurate.
- Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
- Data Deletion: You may request that we delete your personal information, subject to legal and operational requirements.
To exercise these rights, contact us at help@gioa.info or call 1-855-GIOA411.
6. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. Third-Party Links
Our platform may include links to third-party websites. This Privacy Policy applies solely to information collected by GIOA 411, and we are not responsible for the privacy practices of third parties. Please review the privacy policies of any third-party websites you visit.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website with a revised effective date.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: help@gioa411.com
- Phone: 1-855-GIOA411
Thank you for trusting GIOA 411 to support your membership needs.